Twenty Three

A stock photography of an astronomy backlit constellation

Yup, I am totally stealing Matt’s format for birthday blogs. I cannot believe another year has passed by. The past year has had its share of ups and downs, and I am grateful for all the experiences over the months. I secured my second job with Automattic, in April, and that’s probably the best part … Read more

Uber's example of proactive customer support

A stock photography of an astronomy backlit constellation

There are two kinds of customer support. Reactive customer support Proactive customer support When you help an user fix their problem once they reach out on email, phone, SMS, or any other medium you offer support on, that’s reactive customer support. On the other hand, when you identify product loopholes and reach out to the … Read more

Making Mastodon my new home

A stock photography of an astronomy backlit constellation

Mastodon is a decentralized social networking platform. Think of Twitter, but the Mastodon instance you are on is controlled by a particular individual.