We have been adding new servers and extra capacity at a record pace every single day this week nonstop, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters. We appreciate your patience.— Signal (@signalapp) January 15, 2021
Signal has been down for over 20 hours, and the cause of outage seems to be steep increase in the number of signups in the last few days.
We are still working as quickly as possible to bring additional capacity online to handle peak traffic levels.— Signal (@signalapp) January 16, 2021
In a recent update, Android developers from Signal asked for the community members’ logs:
Hi folks! We’re trying to track down an issue where Android devices may be sending too many messages. Given we have no metrics, the only way we can get more information is for ya’ll to share your debuglogs. So please, regardless of whether you think your phone was acting funny, please post a debuglog here, or DM me if that makes you more comfortable.
If you are willing to help out as well, you may submit the debug logs here, or DM the author on their forum.